Anulēšanas noteikumi

Product return.

When purchasing a product in the online store, you can exercise the right of withdrawal and unilaterally withdraw from the contract within 14 calendar days from the date of receipt of the product, if you have not agreed with the seller on a longer term. (

In case of exercising the right of withdrawal, the costs of returning the goods to the online store are covered by the consumer (except for VIDA XL goods, the return of which is free of charge).

If you exercise the right of withdrawal, you are obliged to return the product to the seller without undue delay, but not later than within 14 (fourteen) days after sending a written withdrawal.

        Remember! During the period of exercising the right of withdrawal, the consumer has the right to use the product to the extent necessary for the examination of the product (to the same extent as would be possible before purchasing the product in a regular store).
        When exercising the right of withdrawal, the consumer is liable for the use of the product beyond the purpose for which the product was inspected, for the use of the product during the period of exercise of the right of withdrawal which is incompatible with the principle of good faith and for diminishing value, quality and safety.
        If the consumer has questions about the quality of the product, he should contact the seller immediately. Do not repair or improve the purchased product yourself, do not clean or wash the product if the consumer wants to exercise the right of withdrawal.

    How to return the product?

    Three options:

    1. When logging in to your account in the "Order history and details" section, uncheck the item you want to return and in the field below describe the reason why you want to return or change, press "save", we will contact you for further action.

    2. Fill in the Claim Application for the exercise of the right of withdrawal THE FORM IS HERE and send it to us at

    3. Write a message to that you want to cancel the product.

    Once you have notified us of the return, return the item to us:

        Omniva parcel terminal in shopping center RAF Rimi Rīgas iela 48, Jelgava LV-3004
        VidaXl items do not need to be returned, they will be collected free of charge by courier from your address;

    4. Wait for a message from our manager about receiving the package and returning the money or changing the product.

More about the Distance Agreement here: